Exchange Policy

EXCHANGE POLICY

  1.   Do you have an exchange policy?
  2.   May I exchange my order?
  3.   Why are West Label  Hair Extensions non-exchangeable if opened?
  4.   How can I exchange my hair extensions for the right color?
  5.   Do I have to pay for the shipping of my exchange?
  6.   When will I receive my exchange?
  7.   What is the exchange period?
  8.   How may I contact you?
  9.   Can I return my hair extensions?

 

  1. Do you have an exchange policy?
    We understand that picking the right color might be a bit difficult when choosing from a computer screen, so we are happy to exchange your unopened Hair Extension set for a set of the right color within thirty (30) days of you receiving your order. Due to hygienic reasons we only exchange items that have not been opened, worn or tampered with. The void sticker cannot be tampered with in anyway. All hair extensions are exchange only and cannot be returned.
    ***All STYLING TOOLS are considered FINAL SALE items and are not eligible for return or exchange. ***
    All Haircare products are final sale, no returns or exchanges.
  2. May I exchange my order?
    1.We are more than happy to accommodate exchanges of hair extensions that have NOT been opened, worn or tampered with.
    You may exchange your Hair Extensions order ONLY if they have NOT been opened and not taken out of the packaging within the 30 days of receiving your order. Hair Extensions are packaged with a special security seal which identifies if the extensions have been taken out of the cardboard backing to which they are attached.
    We can only do returns for sets with in the same range and only exchangeable for color.  
  3. Why are my Hair Extensions non-exchangeable if opened?
    Human hair extensions are a hygienic product. We take matters of hygiene and public safety seriously and DO NOT ALLOW opened items to be returned for the safety of all of our clients.
    We are not alone; other hair extensions suppliers do not allow returns of opened items for the same reasons.
  4. How can I exchange my hair extensions to the right color?
    You must contact us first at (info@westhair.ca) within the industry leading thirty (30) day exchange period.. All Hair Extensions must be shipped back unopened in the original packaging and the packaging must not be defaced in any way or an exchange will not be issued. All exchanges must be accompanied by a copy of your invoice.
    We will then provide you with our return address and instructions where the exchanged item will be inspected to see if you qualify for an exchange. Opened merchandise will not be exchanged.
  5. Do I have to pay for the shipping of my exchange?
    You are responsible for all exchange shipping costs and we recommend that you send your exchange with a tracking number as West Label Hair will not be held responsible for lost returns
    Also, please indicate on package “RETURN, NO DUTIES” or your package will be returned to you ONLY if you are international.
    We understand that picking the right color might be a bit difficult when choosing from a computer screen, so we are happy to exchange your unopened Hair Extension set for a set of the right color within thirty (30) days of you receiving your order. Due to hygienic reasons we only exchange items that have not been opened, worn or tampered with.
  6. When will I receive my exchange?
    We will send you the different color hair extensions after we have received, inspected, and confirmed that the returned hair extensions were not opened, which is protected by a security seal.
  7. What is the exchange period?
    We will provide an exchange for unopened hair extensions within industry leading thirty (30) days of the date that you receive your hair extensions.
  8. How may I contact you?
    You may contact us by e-mail at info@westlabelhair.com and we will reply to you within 24 hours.
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